When you register your business on Shipflo, a portion of the order subtotal, referred to as the “commission rate,” is paid for every order managed through our platform.

In the United States and Canada, Shipflo Basic partners commence with a 7-day free trial, while Shipflo Plus and Premier partners begin with a 30-day free trial. During this period, delivery and pickup commissions are set at 0%, allowing you to test the partnership plan* that aligns best with your preferences. Additionally, tablet fees are waived for the entire duration of the trial. Once the trial concludes, there will be a weekly tablet fee of $6 in the US, $3 in Canada, and $0 in Australia. Point of sale integrations remain free.
Upon the conclusion of your free trial, you will be enrolled in the commission and tablet fees outlined in your Merchant Signup Sheet.
You retain the flexibility to modify your plan at any point during your trial or after it concludes, accessible through the Settings in the Merchant Portal.
Partnership plans (Basic, Plus, Premier) are accessible to restaurants with 75 or fewer locations in Canada or the US.

You have the flexibility to adjust your plan at any point within the Merchant Portal. Keep in mind that plan changes may necessitate up to 5 business days for processing, which means that making plan adjustments more frequently than approximately once a week may not be practical.
To obtain the most accurate assessment of how well each plan suits your business, we recommend that merchants give a new plan a trial period of at least 2-3 weeks before considering a switch.

Certainly, Shipflo partners have the option to pause incoming orders as needed. If your restaurant employs a tablet, you can temporarily suspend order collection for a designated duration. Additionally, you can inform customers that your establishment is currently experiencing high demand, providing them with advance notice of potentially extended preparation times.